Baptcare Hedley Sutton Community

Baptcare – Hedley Sutton Community – Camberwell, Victoria

Baptcare Hedley Sutton Community is a residential aged care facility situated at 19 Canterbury Road, Camberwell, Victoria, 3124 . It is set on the grounds of the historic Linda Mansion and is co-located with Baptcare’s Hedley Sutton Retirement Living apartments 1. The facility aims to provide a warm, inclusive, and friendly community with a focus on personalized care 1.

Key Features and Services:

Setting and Location:
- Located in a leafy-green area in the heart of Camberwell, close to Burke Road and Booroondara Park 1.
- The facility features its own gardens and is near shops, local services, and transport 1 3 4.
Accommodation and Facility Size:
- The facility offers 100 beds for residents with needs ranging from lower-level care to more complex high-level care requirements 2 3.
- Accommodation consists of bright and spacious single rooms with private ensuites and garden access or views 3 4.
- Rooms feature tasteful décor and high-quality furniture and fittings 4.
- The home is a modern, two-storey building with spacious, well-furnished common areas, both indoors and outdoors, including landscaped courtyards like a sculpture garden, a BBQ area with a gazebo, and raised garden beds 5.
Care Services:
- Provides 24/7 nursing-led care, with Registered Nurses on-site at all times 1 2 4. The Site Managers are experienced and senior Registered Nurses, and Nurse Unit Managers provide consistent, personalized care 4.
- Offers all levels of residential aged care (low to high), enabling “ageing-in-place” where residents can stay even if their health changes or needs increase 2.
- Specializes in complex care services, including end-of-life (palliative) care in partnership with a palliative care team 1 2 3. Dementia care is also catered for 4.
- Allied health services available include:
  - On-site GP visits regularly, with a locum service after hours 1.
  - Podiatry and foot care (regular visits) 1 3 4.
  - Optometry (regular visits) 1.
  - On-site dental services under Medicare 1.
  - Hearing specialists (visits under Medicare) 1.
  - Speech therapy (visiting speech pathologists) 1.
  - Physiotherapy 1 3 4.
  - Counselling services 1.
Staffing:
- The Residential Care Services Manager is Susan Ludbey 1.
- Maintains a staff-to-resident ratio of one carer for six residents during the day. After hours, there are two Registered Nurses and 10 personal care attendant staff on-site 2. Another source states ratios of 1:5 in the morning, 1:9 in the evening, and 1:15 overnight 5.
- As of February 2025, residents received an average of 200 minutes of total daily care (105% of the target), with a Registered Nurse on site 24 hours per day 5.
- Many nurses and personal carers are multi-lingual, with staff members fluent in languages such as Spanish, Hindi, Punjabi, Nepali, Chinese, Filipino, and Korean 2.
- Team members are assigned to specific groups of residents to ensure continuity of care 2.
Lifestyle and Amenities:
- Offers a rich and varied lifestyle program with activities ranging from individual hobbies to group activities, including music, art, entertainment, and regular bus outings 2 3 4.
- A Chaplaincy program provides pastoral care, including twice-weekly church services in the on-site chapel and weekly group devotions. Catholic, Anglican, Baptist, and general faith services are hosted monthly 2 4.
- On-site amenities include:
  - The “Linda café” 1 2 3 4.
  - Hairdressing salon (weekly visits) 1 2 3 4.
  - Kiosk 2 3 4.
  - Chapel 2 3 4.
  - Library with internet connection 2 3 4.
  - Laundry services 3 4.
  - Pet therapy is offered 1.
Dining:
- High-quality, wholesome food is prepared on-site by the catering team, with input from dietitians 1 2 4.
- Menus cater to dietary requirements, and residents can participate in discussions about food choices 1 2.
- The on-site café hosts three-course dinner events twice a week 2.
Costs and Funding:
- Supports eligible government-funded residents with subsidised fees (concessional residents welcome) 5.
- For respite care, typically only the Basic Daily Fee and any additional services fee are payable 5.
- Room prices (Refundable Accommodation Deposit – RAD) range between $775,000 and $980,000 for four different room types (as of March 2025) 5. Residents can choose to pay a Daily Accommodation Payment (DAP) instead of a RAD 5.
Quality and Reputation:
- Baptcare is a faith-based, not-for-profit organization with over 70 years of experience in aged care 4.
- The facility has an overall ACQSC (Aged Care Quality and Safety Commission) star rating of “Good” 5. It is considered one of the top-rated homes in Camberwell based on resident feedback and government service audits 5.

Points for Consideration:
Baptcare Hedley Sutton emphasizes personalized, nursing-led care within a community setting that includes retirement living. Its location offers both on-site amenities and access to the broader Camberwell area. Prospective residents should discuss specific care needs, room availability, and current costs, including any additional service fees.

Baptcare Hedley Sutton Community

Baptcare – Hedley Sutton Community – Camberwell, Victoria

Citations:

Recent Posts